Managed IT Services
Reliable day-to-day IT support, looked after by a local team.
South Pacific IT provides Managed IT support for businesses that need reliable systems, clear communication and practical advice — from Microsoft 365 and Google Workspace through to monitoring, backups, devices and everyday support.
How it works
Support that is planned, documented and owned.
Requests are logged, tracked and owned by a named team, so you always know who is handling what and when. Our preferred model is prepaid support hours, but we're happy to discuss whatever arrangement suits your business.
Triage and ownership
We assess trading impact and assign the request to the right person.
Resolve and document
Fixed remotely or onsite, then documented so it's easier next time.
What we cover
One team across the systems your business runs on.
Everyday IT support
- Helpdesk support by email, phone and portal
- Remote and onsite support across the region
- Device setup, imaging and maintenance
- User onboarding and offboarding
- Printer, peripheral and hardware support
- Structured ticketing with clear ownership
Microsoft 365 & Google Workspace
- Licensing and tenant administration
- Exchange Online mailboxes and shared mailboxes
- SharePoint, OneDrive and Google Drive
- Teams and Google Meet
- Permissions and user management
- Email migrations
RMM & proactive management
- Remote monitoring and device visibility
- Patch management and ongoing maintenance
- Alerting and early issue detection
- Asset and environment documentation
- Planned replacements and upgrade advice
- Regular review of your environment
Backup & disaster recovery
- Cloud and server backup
- Microsoft 365 backup (Microsoft does not do this for you)
- Backup monitoring and reporting
- Recovery testing and planning
- Business continuity planning
Cybersecurity
- Endpoint protection and managed antivirus
- EDR (endpoint detection & response)
- MFA rollout and conditional access planning
- Microsoft 365 security controls
- Secure remote access
- Practical staff awareness guidance
Vendor coordination
- Dealing with POS, software and ISP vendors on your behalf
- Managing escalations to third parties
- Renewals, contracts and service reviews
- One point of contact across your technology
Related services
Managed IT works alongside the rest of your environment.
Support commitments
Not every business needs the same support arrangement. Some clients benefit from prepaid support hours or more structured commitments, while others may still suit ad-hoc support. South Pacific IT will work with you to understand what makes sense for your business.
Ad-hoc and break/fix support remains available — a commitment is simply a way to make support easier to plan, track and budget for.
What a commitment can include
- Prepaid support hours for easier budgeting
- Proactive maintenance and monitoring
- Documentation of your environment
- Regular reviews and planned upgrades
- Vendor coordination on your behalf
Review your IT support with a local team.
We'll look at your current setup and recommend a practical support arrangement that fits how your business actually operates.